If you look at the QSO log below, you'll see that my station received mail, but despite the fact that my VarAC send <SMR> the message was not saved.
01/10/2022 01:16:51 - INCOMING CONNECTION REQUEST.. Hold tight!
01/10/2022 01:17:07 - CONNECTED TO WD9DUI
01/10/2022 01:17:38 - WD4KAV> <AWAY> Sorry I missed you. Please leave me mail 73 de WD4KAV
01/10/2022 01:17:48 - WD9DUI> de WD9DUI <R-11>
01/10/2022 01:18:00 - WD4KAV> <R-12>
01/10/2022 01:18:29 - WD9DUI> <SM><TO:wd4kav><FRM:WD9DUI><SBJ:Fldigi><MSG:Still not working , have some kind of a bug as other programs work. This was working at one point , have not used it in months. Will let you know, will dig deeper! HA!>
01/10/2022 01:18:57 - WD4KAV> <SMR>
01/10/2022 01:19:20 - WD9DUI> 73's =EOT=
01/10/2022 01:19:31 - DISCONNECTED FROM WD9DUI
01/10/2022 01:28:19 - <SENDING BEACON> DE WD4KAV
01/10/2022 01:43:20 - <SENDING BEACON> DE WD4KAV
Oh i see the problem. Its the small letters in your callsign. It is fixed in the next version. Known bug reported by many. Your vmail is therr but instaed in the inbox it landed in your parking folder. Look it up there. VARAC thinks its a message for someone else because it is not capital letters.
Can u send the varac log ? To me email email@example.com