If you are having an issue and are requesting assistance it is so very helpful to have screenshots of settings for both VarAC and VARA as well as an example of a pop-up in question. The best and easist way to get a high quality screenshot is to use the built in Snip & Sketch tool in Windows.
Also any important radios settings. And if you have a program like WSJT that does work please incluse those settings screenshots.
You would be amazed at the number of times we have helped an op with an issue just by seeing things.